Shipping & Delivery Policy

Processing Time

All Thyrsus pieces are made to order. We do not maintain ready-to-ship inventory, allowing each piece to be prepared specifically for your order.

• Standard processing: Please allow 1–2 business days for your order to be prepared and shipped.

• Holiday & high-volume periods: During holidays, sales, or periods of unusually high order volume, processing may take slightly longer. We will keep you informed if your order requires additional time.

Processing time is separate from transit time. Your total delivery time is the processing time plus the shipping time below.

Estimated Delivery Times

Once your order has shipped, please allow the following estimated transit times:

Region	Estimated Transit Time
United States	5–10 business days
Canada	7–9 business days
Australia	6–12 business days
New Zealand	6–12 business days
United Kingdom	5–15 business days

During holidays and periods of high order volume, please allow up to 12 business days for delivery.

Business days exclude weekends and public holidays. Delivery estimates are provided for guidance and are not guaranteed.

Once your order has shipped, you will receive a shipping confirmation email with available tracking information.

Shipping Rates

• Standard Shipping: $6.9 USD

• Free standard shipping: On orders over $165 USD

Shipping services and carriers may vary depending on the destination and shipping requirements of your order.

We currently do not ship to PO boxes.

Customs, Duties & Import Taxes

United States — Duties Paid by Thyrsus

All US orders are shipped on a Delivered Duty Paid (DDP) basis.

Thyrsus covers applicable import duties, customs charges, and import-related fees for US orders. Customers will not be required to pay additional customs duties or import charges upon delivery.

Applicable US sales tax, where required, is calculated and collected at checkout and is not covered by Thyrsus.

Canada, Australia, New Zealand & United Kingdom — Duties Paid by Customer

Orders shipped to Canada, Australia, New Zealand, and the United Kingdom are shipped on a Delivered at Place (DAP) basis.

The customer is responsible for any customs duties, import taxes, tariffs, customs clearance fees, brokerage fees, or other charges imposed by the destination country or local authorities.

These charges are not included in the product price or shipping fee and are not paid or reimbursed by Thyrsus.

Customers are responsible for understanding any import charges that may apply to their order. We recommend consulting your local customs authority before placing an order if you would like to understand the potential costs associated with importing jewelry into your country.

Delivery Time Disclaimer

Delivery times are estimates provided based on our shipping arrangements and carrier transit times and are not guaranteed.

Actual delivery may be affected by customs processing, weather, public holidays, carrier delays, regional logistics disruptions, or other circumstances beyond our control.

Thyrsus is not responsible for delays caused by the carrier, customs authorities, or events outside our reasonable control.

Lost, Stolen & Damaged Packages

Lost in transit: If a package is confirmed lost in transit, Thyrsus will provide a free replacement or offer a 100% refund, either as store credit or to the original payment method.

Stolen packages: Packages confirmed as delivered by the carrier but subsequently reported missing are not covered by our shipping protection.

Damaged in transit:

• Outer packaging damaged, item intact: No compensation will be provided.

• Item itself damaged: Thyrsus will provide a free replacement or offer a 100% refund as store credit or a 90% refund to the original payment method.

Incorrect Shipping Address

• Order not yet shipped: Please email support@thyrsuslife.com as soon as possible to request an address change. We will do our best to accommodate the request before your order ships.

• Order already shipped: No compensation is provided for orders shipped to an incorrect address. Thyrsus will, however, attempt to contact the carrier and request a redirection where possible. Any additional costs associated with redirecting or reshipping an order may be the customer's responsibility.

Split Shipments

Orders are shipped as a single parcel by default.

If you would like your order to be shipped in separate parcels, please contact support@thyrsuslife.com before your order is shipped. Additional shipping charges may apply.

Shipping Fees

Shipping fees are non-refundable once an order has shipped.

Questions?

If you have any questions regarding shipping or delivery, please contact us at support@thyrsuslife.com.