Return & Refund Policy

At Thyrsus, we want you to feel certain about what you choose. If something isn't right, we're here to help. Hence, we offer 30-day hassle-free return, read below for detailed guidance.

Request a return: Sign in to your Thyrsus customer account to submit an eligible return or cancellation request. If your item arrived damaged or defective, please contact support@thyrsuslife.com before sending it back.

1. Cancellations Before Shipment

In-stock items

• Within 24 hours of placing your order: You may cancel your order for a 100% refund of the product purchase price.
• After 24 hours: Your order may already have entered our fulfillment process. Cancellations will receive a 90% refund of the product purchase price to the original payment method, or 100% refund to your store credit.

Pre-order & restocking items

• Within 24 hours of placing your order: You may cancel your order for a 100% refund of the product purchase price.
• After 24 hours: Because production may already have begun, cancellations will receive an 80% refund of the product purchase price to the original payment method, or 90% refund to your store credit.

 

Original shipping fees are non-refundable.
Once an order has shipped, it can no longer be cancelled. Please refer to the return policy below once your order has been delivered.

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2. Returns After Delivery

If you've simply changed your mind about a purchase, we accept returns within 30 days of delivery.

To be eligible for a return, the item must:

• Be unworn and unused
• Be in its original condition
• Have the original label attached and untorn
• Be returned in its original packaging
• Show no signs of damage, alteration, or wear

Your refund options

Once your return is approved and received, you may choose:

100% Store Credit
Receive store credit equal to 100% of the eligible product purchase price.

80% Original Payment Refund
Receive 80% of the eligible product purchase price refunded to your original payment method.

Original shipping fees are non-refundable, and return shipping costs are the customer's responsibility.

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3. Defective or Damaged Items

If your piece arrives defective or damaged, please don't send it back before contacting us.

Contact us within 30 days of delivery with your order number and clear photographs showing the issue with the original label attached.

If the issue is confirmed to be a manufacturing defect or damage that occurred before delivery, we will offer one of the following:

• A replacement of the same item, shipped to the same customer at no additional cost; or
• A full refund to your original payment method; or
• 120% store credit for the eligible product purchase price.

In these cases, Thyrsus will cover reasonable return or replacement shipping costs where applicable.

Damage resulting from misuse, accidents, modifications, improper care, or normal wear and tear may not qualify as a defect.

However, we do offer very extended period of craftsmanship warranty - up to 2 years - on Thyrsus products. For products under proper care and use still showcasing unusual fade, tarnish, or component decomposing, we make sure to make things right. Read here for the Thyrsus care guide and Thyrsus warranty.

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4. Wrong or Missing Items

We take care to make sure every order is packed correctly. If you receive the wrong item or an item is missing from your order, please contact us within 30 days of delivery.

Depending on the situation, we may offer:

• Reshipment of the correct item at no additional cost; or
• If you received an incorrect item, you may be allowed to keep the incorrect item; or
• Full store credit for the affected product.

Please provide your order number and photographs of the items received and, where possible, the original packaging.

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5. Lost, Missing, or Undelivered Packages

If your tracking information indicates that your package has been lost, returned to sender, or marked as delivered but you have not received it, please contact us at support@thyrsuslife.com

Thyrsus will work with the relevant courier to investigate the shipment and determine the appropriate resolution based on the circumstances.

Please note that any refund issued for a lost or undelivered package does not include the original shipping fee. Shipping charges are non-refundable.

If a package is returned to us because the recipient refused delivery, provided an incorrect address, failed to collect the package, or otherwise caused the delivery to fail, any reshipping costs may be charged to the customer. Without prior notice sent to us, we do not issue refund of the product.

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6. Exchanges

We do not offer standard exchanges for change-of-mind purchases.

If you would like a different item, you may return the original item under our 30-day return policy and place a new order separately.

Exceptions are made for items that arrive defective or damaged, in which case we may provide a replacement of the same item at no additional cost.

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7. Items Not Eligible for Change-of-Mind Returns or Refund

The following are not eligible for standard returns:

• Final sale items
• Personalized or made-to-order items
• Items returned after the 30-day return window
• Items that have been worn, used, damaged, altered, or otherwise returned in a condition that prevents resale
• Items without their original label or packaging

This does not affect your rights regarding defective, damaged, or incorrectly fulfilled orders.

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8. Return Shipping

For change-of-mind returns, the customer is responsible for the cost of returning the item to Thyrsus.

Original shipping fees are non-refundable.

For confirmed defective, damaged, or incorrectly fulfilled orders, Thyrsus will cover the appropriate return or replacement shipping costs.

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9. Refund Processing

Refunds will be processed after the returned item has been received and inspected.

Once approved:

• Store credit will be issued to the customer's Thyrsus account/email within 7 days of approval.
• Original-payment refunds will be returned to the original payment method.

The time it takes for a refund to appear in your account may depend on your bank, card issuer, or payment provider. It may generally take 3 to 14 days.

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10. How to Request a Return or Refund

To request a return, refund, replacement, or report an issue with your order, please contact support@thyrsuslife.com with:

• Your order number
• The item(s) concerned
• The reason for your request
• Clear photographs or other supporting information, where applicable

Please wait for confirmation from Thyrsus before sending any return. Unauthorized returns may not be accepted.